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Frequently Asked Questions

How do I care for my John Hardy jewelry?

With a little love and care, you can ensure your pieces maintain their brilliance and beauty for years to come. Here's a guide to caring for your John Hardy jewelry:

How can I get my John Hardy jewelry repaired?

Repair & Refurbishment. Should your John Hardy jewelry ever require repair or refurbishment, we are here to help! All repairs are shipped to our skilled artisans in Bangkok, Thailand.

How can I make a return or an exchange?

Standard Return Policy. Return requests may be submitted within 30 days for eligible unworn merchandise.

How can I exchange a gift I received?

If the John Hardy gift you received wasn't quite the perfect fit, we'd be happy to offer an exchange or a non-refundable merchandise credit to be used on JohnHardy.com.

Can I include a personalized gift message with my order?

Yes, in your shopping bag you will be given the opportunity to add a gift note with a personalized message.

Does John Hardy offer gift wrapping?

All purchases on JohnHardy.com or at a John Hardy Boutique will arrive in our signature John Hardy box and include a polishing cloth and protective jewelry pouch.

What shipping options are available on JohnHardy.com?

Shipping Information. Orders received before 1:00 PM ET Monday through Friday are processed and shipped the same day. Complimentary ground shipping for all orders.

Can I ship my order to an international location?

Yes, John Hardy currently ships worldwide to over 100 countries.  You can select your country from the drop-down menu found on the top right-hand corner on our website. If you do not see your country listed, unfortunately we cannot ship there at this

How do I determine what size I should purchase?

Finding the Perfect Fit: Whether you're searching for the perfect gift or treating yourself to a piece of John Hardy jewelry, getting the perfect size is essential. Here's how to find your ideal fit:

Can my John Hardy jewelry be resized?

Most John Hardy jewelry can be resized within reason, although select pieces cannot be resized due to their unique design. We also offer customized and made-to-order sizes across our collections.

How can I sign up for John Hardy Emails and SMS?

Sign up for our newsletter and receive 10% off your first order! We look forward to welcoming you to the John Hardy community!

What is sustainable luxury?

John Hardy is a certified member of the Responsible Jewellery Council as well as being compliant to the Kimberly Process.

Can I visit the John Hardy Bali workshop?

Yes, immerse yourself in the John Hardy Bali experience!. We invite you to visit our inspiring workshop and boutiques! Here's how to plan your visit:

Is John Hardy jewelry handcrafted?

Our jewelry is worked by hand, but some machines are used as well. To truthfully represent the process, we call our pieces “artisan crafted” for items with designs that cannot be crafted by hand.

How are John Hardy materials sourced?

John Hardy is a certified member of the Responsible Jewellery Council (RJC) as well as being compliant to the Kimberly Process.

Does John Hardy offer Corporate Gifting?

Yes, show appreciation to your clients or colleagues with a piece of artisan hand crafted jewelry that is powerful, dramatic, and inspiring. To discover more about Corporate Gifting, please email [email protected].

Can John Hardy jewelry be customized?

Simply contact our Client Care Team by calling 888.838.3022 or email us. Please include the style number (if available) along with any details about your desired customization, such as size, metal preference, or a specific stone you have in mind.

Is John Hardy sold at a retail store near me?

Authentic John Hardy jewelry is available via authorized John Hardy retailers. To find a boutique or authorized retailer near you, please use our store locator.

Does John Hardy offer in-store pickup?

While we do not currently offer the option to “Buy Online, Pick Up in Store”, you can place an order via phone for in-store pickup with at Soho Boutique.

What payment options does John Hardy accept?

United States Clients:. We accept American Express, Visa, MasterCard, Discover, PayPal, Shop Pay, Google Pay, Apple Pay, and Affirm. International Clients: We accept American Express, Visa, MasterCard, Discover, and for Canada we also offer Klarna.

Does John Hardy have a Warranty Policy?

Yes, for your peace of mind, John Hardy jewelry is covered by a limited warranty for one year from the date of purchase.

Does John Hardy offer engraving?

John Hardy does not currently offer engraving services. Our team is actively working to add this feature to our online store and Boutiques. You may sign up for our newsletter to receive John Hardy updates. Related FAQs:. Return to your shopping exper

How Does Bi-Annual Sale Work?

When does the sale start?. The John Hardy Biannual Sale will start on 6/22/2024 and continue through 7/18/2024.  The sale will feature discounts on selected styles. Shop Biannual Sale. Can I return Biannual Sale items?. Biannual sale products are mar

How is John Hardy celebrating Pride month?

All Out for Pride. This month, we’re celebrating LGBTQ self-expression, visibility and joy with the launch of our new Rainbow Gemstone capsule collection. Proceeds from the collection will go towards a $15,000 donation to GLAAD—the leading nonprofit