How can I make a return or an exchange?

Standard Return Policy

Return requests may be submitted within 30 days for eligible unworn merchandise. Made-to-order sizes, styles marked as final sale, complimentary gifts with purchase, gift cards, merchandise credits and shipping fees are not eligible. The return label provided is covered under our carrier policy. If you choose to use your own return label, John Hardy is not responsible for additional duties and taxes, orders lost in transit, or packages held by U.S. customs. Biannual sale products are marked as final sale and are not eligible for return or exchange.

If you received your John Hardy item as a gift, please call our Client Care team at 888.838.3022 or email us for assistance.

U.S. Return Instructions:

To request a return, please click here.

Domestic orders can print a complimentary FedEx return label.
Include your return packing slip along with your unworn merchandise and place it securely in the original packaging.
Affix the pre-paid return label to the outside of the box and bring it to your local FedEx shipping center. Please note the return tracking number for your reference.

International Return Instructions:

To request a return, please click here.

Include the return packing slip along with your unworn merchandise and place it securely in the original packaging.
Affix your return shipping label to the package and note the return tracking for your reference.
Print 3 copies of the commercial invoice and put them inside clear adhesive shipping pouch. Affix the pouch to the package making sure not to cover the shipping label and bring your package to your local FedEx shipping center.

Please note, all duties and taxes paid are nonrefundable.

Refunds: Allow up to 7-10 business days for your return to be received and processed—an email notification will be sent once complete. Allow an additional 1-3 business days depending on your bank for the refund to be reflected on your credit card statement. All returns will be refunded to the original method of payment on your order. For applicable returns a merchandise credit will be issued.

Boutique Returns

Please be advised that return policy may differ from location to location depending on local regulations. For more information, contact the John Hardy Boutique in which your purchase was made:

John Hardy Soho

118 Prince Street,

New York, NY 10012

212.343.9000

Email Us

John Hardy Seminyak

Jl. Raya Petitenget, Kerobokan Kelod,

Kuta Utara, Badung, Bali 80361

62.361.9344.244

Email Us

John Hardy Sogo

Shop 21 1/F, SOGO Hong Kong,