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Does John Hardy have a Warranty Policy?Updated 2 months ago

Warranty Policy


Yes, John Hardy jewelry is covered by a limited warranty for one year from the date of purchase. 

What's Covered: Repairs for mechanism flaws (clasps, hinges, bales), broken earring posts or clips, chain damage and missing or loose gold dots or pavé stones.

What's Not Covered:  Lost or stolen jewelry, accidental damage or damage due to negligence, natural tarnishing that develops over time and damage to pieces purchased from unauthorized retailers.

Unsure About Your Coverage?  Contact our repair team with a description of the issue, images of your piece and a copy of your receipt.

If You Are Not Covered:  Before moving forward with any recommended repairs, we'll provide a clear and detailed quote for your review. You can choose to proceed with the repair or have your jewelry returned to you for a $30 return shipping fee. 


Related FAQs:

 

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