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How can I get my John Hardy jewelry repaired?Updated 20 days ago

Repair & Refurbishment

Should your John Hardy jewelry ever need repair or refurbishment, our team of artisans offer a range of services.

 

How to Submit a Repair Request

Please email us and include all details provided in the below repair questionnaire form.

      • Full Name
      • E-mail
      • Contact Phone Number
      • Your Shipping Address
      • Receipt (12-month warranty)
      • Style number or picture of item
      • Description of service request
      • If item has ever been resized or modified; if yes, specify details


Upon receiving your request, we will email you a service order number for tracking and a packing slip to include with your jewelry.

Print the packing slip provided and include it in your repair shipment, along with a copy of your receipt if your item was purchased within the last 12 months, and your jewelry in need of servicing. Pack securely to prevent damage during transit. Please do not include any packaging that may be sentimental, we do not return your item(s) in their original packaging. We recommend insuring and tracking your package.


Ship to:

U.S. Repairs 

JHU Inc c/o Fashion Distribution Service Inc. 
 
34 Engelhard Ave. 
 
Avenel, NJ 07001
 
Attention:  Repair Department (Service Order #)

International Repairs

Customers outside the United States please email us for instructions on sending item(s) in for repair. 


Repair Process

Expert Evaluation: Our artisans will thoroughly assess your jewelry to determine the best course of action. Before any work begins, we will email you with a detailed explanation of the repairs needed and any associated service fees. You can choose to proceed with the repair or have your jewelry returned to you for a $30 return shipping fee.

Cleaning & Polishing: All repairs include complimentary professional cleaning and polishing.

Timing & Tracking: Turnaround times typically range from 4–6 weeks upon receipt of your jewelry. Once repair is complete, your jewelry will be shipped back with a tracking number.



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