FAQs
Frequently Asked Questions
Product Care
With a little love and care, you can ensure your pieces maintain their brilliance and beauty for years to come. For complete details on how to care for your jewelry, please visit our dedicated Care & Repair page here.
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Repair & Refurbishment
Should your John Hardy jewelry ever need repair or refurbishment, our team of artisans offer a range of services. For instructions on how to send your John Hardy jewelry for repair, please visit our dedicated Care & Repair page here.
Related FAQs:
- How do I care for my John Hardy jewelry?
- Can my John Hardy jewelry be resized?
- How do I determine what size I should purchase?
John Hardy Return Policy
To view our full return policy and request a return or exchange, please click here.
Please feel free to reach out to our Client Care team at 888.838.3022 or email us for assistance.
Related FAQs:
- How can I exchange a gift I received?
- How do I determine what size I should purchase?
- Can my John Hardy jewelry be resized?
Our Biannual Sale is a curated event featuring special pricing on select John Hardy styles. These pieces are often from retired collections, meaning they are available in limited quantities for a short time. The full offer terms can be found here.
When does the sale start and end?
The sale begins on June 24th, 2026, and continues through July 16, 2026. Because these styles are in high demand and have limited supply, we recommend shopping early for the best selection.
Can I return or exchange sale items?
Items purchased during the Biannual Sale are considered Final Sale and are not eligible for returns or exchanges. We encourage you to review our Full Return Policy before completing your purchase.
Can I use my 10% Welcome promotion on sale styles?
Yes! You can add an extra layer of value by applying your Welcome promotion to sale items. Sign up here to receive 10% off your first order.
What if the item I want is out of stock?
Because sale items are retired styles, once they sell out, they will not be restocked.
If your preferred size is unavailable, our Repair Team may be able to resize certain rings or bracelets for an additional fee. To confirm if a specific piece is eligible for resizing:
- Before you buy: Contact Client Care at 888.838.3022 or email us to verify the style's resizing limits.
- After your purchase: Reach out to our Repair team for specialized assistance and instructions.
Need further assistance?
Our Client Care team is here to help you find the perfect piece. Call: 888.838.3022 | Email: Contact Us
See full Offer Terms & Conditions here.
Privacy Policy & Terms apply.
If the John Hardy gift you received wasn't quite the perfect fit, we'd be happy to offer an exchange or a non-refundable merchandise credit to be used on JohnHardy.com. This applies to qualifying purchases made on JohnHardy.com or at a John Hardy Boutique. A valid sales receipt is required.
For any questions or assistance with the exchange or credit, feel free to reach out to our Client Care team at 888.838.3022 or by email.
Related FAQs:
- How can I make a return or an exchange?
- How do I determine what size I should purchase?
- Can my John Hardy jewelry be resized?
Yes, in your shopping bag or at checkout, you will be given the opportunity to add a gift note with a personalized message. Please look for the 'Add Gift Note' to enter your message.
Need assistance after completing your order? If your order hasn't shipped yet, simply call 888.838.3022 or email us and we'll do our best to include your gift message.
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Yes, John Hardy currently ships worldwide to over 100 countries. You can select your country from the drop-down menu found on the top right-hand corner on our website. If you do not see your country listed, unfortunately we cannot ship there at this time. You may check back with us in the future as we are continuously working on expanding our international market.
If you have additional questions, please contact our Client Care team by phone at 888.838.3022 or email us.
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Most John Hardy jewelry can be resized, although select pieces cannot be due to their unique design. We also offer made-to-order sizes across our collections in most styles.
If you have questions regarding resizing your jewelry, or custom ordering a special size, please contact our Client Care team by phone at 888.838.3022 or email us.
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How can I get my John Hardy jewelry repaired?
How can I make a return or an exchange?
All purchases on JohnHardy.com or at a John Hardy Boutique will arrive in our signature John Hardy box and include a polishing cloth and protective jewelry pouch.
Related FAQs:
- Can I include a personalized gift message with my order?
- What shipping options are available in checkout?
Shipping Information
Orders received before 1:00 PM ET Monday through Friday are processed and shipped the same day. Orders placed after 1:00 PM ET Monday through Friday will be processed the following business day. John Hardy does not ship on the weekends or US holidays. John Hardy does not ship orders to P.O. Boxes and APO/FPO addresses.
U.S. Shipping
Ground delivery to Hawaii and parts of Alaska may take more than 7 business days. Shipping times are subject to item availability and credit card verification. We use both FedEx and UPS to ship within the United States.
Ground: Complimentary for all orders
Two-Day: Complimentary on orders over $3,000.
Next Day: Complimentary on orders over $10,000. All other orders shipped by Next-Day Air will be charged $30.
International Shipping
We ship to over 100 countries worldwide via Shopify Markets with Global-e as the merchant on record. You can select your country from the drop-down menu found on the top right-hand corner on our website. If you do not see your country listed, unfortunately, we cannot ship there at this time. All duties and taxes paid are nonrefundable, except where required by applicable law.
DHL Express: Complimentary international shipping on all orders. Estimated delivery time is 1-5 business days depending on your ship to country.
For more information on shipping click here.
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Measurement Guide
Finding the Perfect Fit: Whether you're searching for the perfect gift or treating yourself to a piece of John Hardy jewelry, getting the perfect size is essential. Here's how to find your ideal fit:
Measure Your Wrist: Wrap a soft measuring tape (or string) snugly around your wrist just below the wrist bone. Note the measurement where the tape meets itself. Compare your wrist measurement with the size guide found on the product page of the bracelet you have your eye on.
Measure Your Finger: Use a ring sizer or wrap a string around the base of your finger (where you plan to wear the ring) and mark the spot where it meets. Measure the distance between the mark and the end of the string for the circumference.
Sizing Tips: If you're between sizes, consider your preference! A tighter fit? Choose the smaller size. Prefer a looser fit? Go for the larger size. Remember, size can vary slightly between styles, so always check the individual product page for a size guide and fit tips for that specific style.
Buying a gift? No worries! We understand that finding the right size can be tricky. Our friendly Client Care team is here to help. They can offer personalized advice based on the recipient's preferences and the specific style you're considering.
At Your Service
Don't hesitate to contact our Client Care Team by email at or by phone at 888.838.3022.
Download Full Size Guide and Measuring Tools
Related FAQs:
- How can I make a return or an exchange?
- How can I get my John Hardy jewelry repaired?
- Can my John Hardy jewelry be resized?
Sign up and receive 10% off your first order!
Click here to subscribe to our Email and SMS list. Subscribers receive a 10% off welcome offer.
By signing up, you'll receive:
- John Hardy welcome offer (10% off first purchase)
- Exclusive offers
- Updates on new collections and arrivals
- Inspiration and styling tips
We look forward to welcoming you to the John Hardy community!
Welcome Offer Terms and Conditions
Receive 10% off your next purchase with email or SMS sign up. Offer valid fourteen (14) days from sign up on JohnHardy.com, by phone at 888.838.3022 or in our John Hardy New York boutique only. Promotion is not applicable towards the purchase of gift cards. Valid only on full-price merchandise. NOT VALID ON FINAL SALE MERCHANDISE. No adjustments on previously made purchases. Promotion not applicable towards tax or VAT and/or shipping and handling, and not combinable with other offers unless otherwise noted. Must enter code at cart or checkout to redeem. One-time use only; one per customer. Privacy Policy & Terms apply.
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John Hardy is a certified member of the Responsible Jewellery Council (RJC) as well as compliant with the Kimberly Process. We are committed to RJC’s Code of Practices to ensure our stones, diamonds and metals are conflict-free and ethically produced at every step of the supply chain.
The Responsible Jewellry Council
The Responsible Jewellery Council (RJC) is a not-for-profit, standards-setting and certification organization for the watch and jewelry industry. John Hardy is one of its more than 1,800 member companies, which span the jewelry supply chain from mine to retail.
Like all RJC Members, we have committed to RJC’s Code of Practices — an international standard of responsible business practices for diamonds, colored gemstones, gold, silver and platinum group metals. This code covers areas such as human rights, labor rights, environmental impact, mining practices, product disclosure, provenance claims and other topics of critical importance in the jewelry industry. We pledge to uphold it, and are independently audited against it, as are all RJC member companies. In addition to joining the RJC ourselves, we partner exclusively with retailers, suppliers and other partners who uphold RJC’s standards. This ensures that every step of John Hardy’s manufacturing and delivery is responsibly conducted.
For more information, please visit the RJC website at www.responsiblejewellery.com.
The Kimberly Process
The Kimberley Process is a joint government, international diamond industry and civil society initiative to stem the flow of conflict diamonds.
John Hardy complies with Kimberly Process Certification Scheme. We warrant that our diamonds have been purchased from legitimate sources not involved in funding conflict, in compliance with United Nations Resolutions and corresponding national laws. We hereby guarantee that these diamonds are conflict free and confirms adherence to the WDC SoW Guidelines.”
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Sustainable luxury means creating beauty that endures, while leaving a positive impact on the world. It's about creating those products with a deep respect for the environment and the artisans who make them.
John Hardy is a certified member of the Responsible Jewellery Council as well as being compliant to the Kimberly Process. John Hardy is committed to codes of practice that ensure our stones, diamonds and metals are conflict-free and ethically produced every step of the way. We also work with suppliers who guarantee that the silver and gold we use in our pieces is reclaimed, reducing the need to mine for metals.
The same sense of responsibility is applied to our packaging. From our jewelry boxes to our shopping bags, all paper materials are now certified by the Forest Stewardship Council, a non-profit that manages the environmental and economic benefits of trees. We are also working towards eliminating the use of paper bags, as we strive to find more ways to be sustainable.
Our “Wear Bamboo, Plant Bamboo” initiative, in partnership with the Environmental Bamboo Foundation, is committed to offsetting our carbon footprint and providing local communities with training on the benefits of growing bamboo as well as sustainable farming. This means every time you shop from our Bamboo Collection, we plant bamboo seedlings in Bali on your behalf.
Our John Hardy Workshop and Kapal Bamboo boutique were also built from low-impact green materials, notably bamboo, and were constructed in such a way that the land can be returned to rice fields within three months.
Click here to learn more about our process, history, and our Bamboo Village project.
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Yes, you can immerse yourself in the world of John Hardy through visiting our workshop and boutiques in Bali.
Book a Workshop Tour
Explore our rich heritage and watch our artisans at work through a guided tour of our Kapal Bamboo Boutique and Workshop.
Seminyak Boutique & Gallery
Explore our workshops and exhibitions and experience an authentic Indonesian culinary experience at The Long Table, The Kitchen and The Jamu Bar.
We look forward to welcoming you to John Hardy Bali!
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Select styles can be customized to a made-to-order size, metal or stone. Contact our Client Care Team by calling 888.838.3022 or email us to inquire about customization. Please include the style number and any details about your special request.
Our team will review your request and confirm if it is possible. If approved, our artisans require 8-10 weeks to create a special piece. Please note, all special orders are final sale and cannot be returned or exchanged.
Warranty Policy
Yes, John Hardy jewelry is covered by a limited warranty for one year from the date of purchase.
What's Covered: Repairs for mechanism flaws (clasps, hinges, bales), broken earring posts or clips, chain damage and missing or loose gold dots or pavé stones.
What's Not Covered: Lost or stolen jewelry, accidental damage or damage due to negligence, natural tarnishing that develops over time and damage to pieces purchased from unauthorized retailers.
Unsure About Your Coverage? Contact our repair team with a description of the issue, images of your piece and a copy of your receipt.
If You Are Not Covered: Before moving forward with any recommended repairs, we'll provide a clear and detailed quote for your review. You can choose to proceed with the repair or have your jewelry returned to you for a $30 return shipping fee.
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Both lab‑grown and natural diamonds are real diamonds, and we hold everything we offer to the same standards of quality and responsibility. Our focus is transparency—sharing clear information so you can choose the pieces that feel right for you.
John Hardy jewelry is handcrafted—from first sketch to final polish—using heritage techniques passed down by generations of master artisans in Indonesia and Thailand.
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Yes, show appreciation to your clients or colleagues with a piece of artisan hand crafted jewelry that is powerful, dramatic, and inspiring.
John Hardy has an authentic history of making its business a force for positive change. Today, that commitment is expressed through three essential values: Community, Artisanship, Sustainability. When you own a John Hardy piece, you become a part of this globally minded legacy.
To discover more about Corporate Gifting, please email [email protected].
We look forward to finding the perfect gift for your needs.
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You care for lab‑grown diamonds in the same way you would any fine diamond jewelry.
- Clean with warm water, mild soap, and a soft brush or cloth.
- Rinse and dry thoroughly; avoid harsh chemicals and ultrasonic cleaners if your piece includes delicate settings or other materials.
- Store pieces separately to prevent scratches.
Lab‑grown diamonds are created in a controlled environment using advanced technology that replicates the conditions under which diamonds form in nature. The resultant chemical composition, crystal structure, and brilliance are identical to natural diamonds—the only difference is the origin.
- Color: Describes how a diamond’s color or lack thereof appears to the eye. Near‑colorless stones (e.g., G/H) appear bright and white.
- Clarity: Refers to the presence of natural inclusions. Most are microscopic and not visible without magnification (e.g., VS ranges).
- Cut: Describes how a diamond’s facets are shaped and arranged. Cut is what gives a diamond its fire, sparkle, and overall life.
- Carat: A unit of weight. Carat influences perceived size along with a diamond’s cut and shape.
What does the color of a diamond mean?
Describes how a diamond’s color or lack thereof appears to the eye. Near‑colorless stones (e.g., G/H) appear bright and white.
How is the clarity of a diamond graded?
Clarity reflects the size, number, and visibility of tiny internal features known as inclusions. Diamonds in the VS range typically appear clean to the eye.
Why is the cut of a diamond important?
Cut determines how well a diamond returns light—it’s what creates brilliance and multi-dimensional sparkle. A well‑cut diamond appears alive with light.
What does carat weight represent?
Carat measures a diamond’s weight. Carat affects perceived size, but shape and cut proportions also influence how large a diamond appears on the hand.
Our lab-grown diamonds are certified for quality by internationally recognized gemological laboratories. Minimum color, clarity and carat are guaranteed.
Both are real diamonds with the same chemical and physical properties—the difference is the origin. Lab‑grown diamonds are created in a controlled environment; natural diamonds form in the earth over time. We offer a transparent choice and the same devotion to craftsmanship and quality either way.
On select Lovestruck pieces, you’ll see a diamond described on its certificate as “FREEFORM OVAL BRILLIANT CUT.” In simple terms, it’s a brilliant‑cut diamond with an organic, non‑traditional oval outline—designed to feel modern and easy to wear. Where no certificate is referenced, we describe these as non‑traditional brilliant cuts.
Authentic John Hardy jewelry is available via authorized John Hardy retailers. To find a boutique or authorized retailer near you, please click here. We cannot guarantee the authenticity of products purchased from unauthorized retailers.
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United States Clients
We accept American Express, Visa, MasterCard, Discover, PayPal, Shop Pay, Google Pay and Apple Pay. We also offer our clients the option to finance eligible purchases through Affirm. Affirm allows you to shop now and pay for your purchase overtime in easy monthly installments. Please note, not every product is available to be purchased through Affirm. Learn more about Affirm here.
Canadian Clients
We accept American Express, Visa, MasterCard, Discover, PayPal and Klarna. Klarna allows you to shop now and pay for your purchase overtime in easy monthly installments. Please note, not every product is available to be purchased through Klarna. Learn more about Klarna here.
International Clients
We accept major Credit Cards including American Express, Visa, MasterCard and Discover.
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Yes, contact our John Hardy flagship in Soho by phone at 212.343.9000 for assistance.
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Engraving
We offer custom clasp engraving on a select assortment of Icon Bracelets and the Icon 50 Signet Ring. You can choose from our bar of letters, numbers or symbols—up to three letters and numbers or one symbol—and we will engrave your selection on the inner face of your bracelet clasp. This service is complimentary with your Icon Bracelet and Icon 50 Signed Ring purchase.
Is there a character limit for personal engravings?
Yes, you can choose up the three numbers and/or letters, or one symbol.
Can numbers and letter engraving be mixed?
Yes, you may enter a mixture of numbers and letters—as long as it falls within the three-character limit.
Are there any restrictions on what I can engrave?
We are unable to engrave international characters. Also, symbols cannot be combined with letters or numbers.
Can I add an engraving on both sides of the clasp?
No, the engraving will appear on the inner face of the clasp only.
Yes, we are pleased to offer post-purchase engraving services. Reach out to our Client Care team at 888.838.3022 or by email for additional details.
We are pleased to offer our engraving service complimentary at the time your order is placed.
The engraving process takes approximately 7-10 business days to complete. An estimated delivery date will be provided to you at the time of your order.
You can reach out to our Client Care team at 888.838.3022 or email us with any questions specific to your order.
For daily care, keep your John Hardy jewelry dry. To maintain shine, gently polish your piece with a soft cloth to remove any residue after each use. Fine more detailed care instructions here.
As all custom-engraved styles are considered final sale, they are not eligible for return or exchange. However, you do have the option to send your piece back in for a size adjustment. Please note that a service fee may apply.
If you received your engraved item as a gift and it doesn’t fit, please contact our Client Care team with the original order number at 888.838.3022 or by email. A valid sales receipt may be required.
All custom engraved styles are considered final sale and cannot be returned or exchanged. This is because each piece is uniquely personalized and made to order.
To ensure your complete satisfaction, we recommend confirming your size before placing a custom-engraved order. Please reach out our Client Care team at 888.838.3022 or email us for sizing support.
John Hardy will now be celebrating your birthday! Sign in to your John Hardy account and under my details, add in your birthday. You must be opted into email marketing to receive this promotion.
An email will be sent one month to two weeks prior to your birthday with a special code that can be applied on johnhardy.com.
Terms & Conditions:
Receive 10% off your next purchase with code. Offer valid thirty (30) days from receipt on JohnHardy.com, by phone at 888.838.3022 Ext. 1 or in our John Hardy New York boutiques only. Promotion is not applicable towards the purchase of gift cards. Valid only on full-price merchandise, excluding styles that are part of our Artisan Series. No adjustments on previously made purchases. Promotion not applicable towards tax or VAT and/or shipping and handling, and not combinable with other offers unless otherwise noted. Must enter code at cart or checkout to redeem. One-time use only; one per customer. Privacy Policy & Terms apply.
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Contact Us
Contact Us
Email: [email protected]
Phone: 888.838.3022 Ext. 1
Hours: Monday – Thursday: 9 AM – 7 PM EST
Friday: 9 AM – 5 PM ET
Repair Service
Email: [email protected]
Phone: 888.838.3022 Ext. 3
Hours: Monday – Thursday: 9 AM – 7 PM EST,
Friday: 9 AM – 5 PM ET
Visit us in Bali
Email: [email protected]